REFUND for JR Pass
The voucher of the Japan Rail Pass delivered by Japan Experience is refundable up to one year after the date of issue. Refund processing fee A$125 and 10% per ticket will be charged. The shipping fares cannot be refund.
When purchasing the voucher, the buyer must get acquainted with the eligibility conditions related to the use of the Japan Rail Pass, as it is indicated on the order page of our website.
ACT Japan Travel cannot be held responsible for any refusal of voucher exchange against the Japan Rail Pass once in Japan.
AMENDMENT for JR Pass
If passes have been issued incorrectly passenger detail, type of class, duration or other any reason for reissue need A$75 amendment cost per pass will be charged.
Lost or stolen cannot be re-issued. Please ensure its safekeeping
If you are a tourist visiting Japan from abroad for sightseeing:
You must be visiting Japan under the entry status of “Temporary visitor” according to Japan Immigration law.
When you enter Japan for sightseeing, entry personnel will stamp the passport as “Temporary visitor” Only a person who has a passport bearing this stamp can use a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary visitor” status differs even from other types of stays that are also for only short time periods.
The clerk at the location where you purchase your Exchange Order will explain the eligibility requirements for the JR Pass. Be sure that you understand these requirements before purchasing an Exchange Order.
In the event that you are unable to receive a Pass because you fail to meet the eligibility requirements, the JR Group is not liable for any charges or fees associated with your use of JR lines while in Japan.
- If you are unable to receive a Pass, you can return your Exchange Order to the overseas travel agency from which you purchased it for a refund. (*Fees apply.)
- If you have any questions about the Exchange Order, please inquire directly them to the travel office where you made the purchase.
(1) You are a foreign tourist visiting Japan from abroad for sight-seeing, under the entry status of “temporary visitor.”
Temporary Visitor entry status, according to Japanese Immigration Law, allows a stay in Japan of 15 days or 90 days for “sight-seeing, etc.”
If you apply for a “stay for sight-seeing” when you enter Japan, entry personnel will stamp your passport as “Temporary Visitor,” as shown below.
*In order to receive or use JAPAN RAIL PASS, your passport must bear this stamp or sticker.
Examples of the “Temporary Visitor” entry status stamp
*If you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport.
Even if you visit Japan with an Exchange Order, to be turned in for a JAPAN RAIL PASS, the exchange cannot be made unless you have “Temporary Visitor” status; if you enter Japan under any other official status, such as “Trainee,” “Entertainer,” or “Reentry Permit,” you cannot change the Exchange Order for a JAPAN RAIL PASS. Please note that according to strict interpretation of the Japanese Immigration Law, “Temporary Visitor” status differs even from other types of stays that are also for only short time periods.
(2) You are a Japanese national living outside of Japan who meets the following conditions.
- who has the right of permanent residence in that country.
b. who is married to a non-Japanese residing in a country other than Japan.
Note: Present the following documentation along with your Japanese passport when you purchase the Exchange Order and when you exchange it for a JAPAN RAIL PASS:
Persons meeting condition (a) must provide written proof of the following:
- Right of permanent residence*
- That they are living in a country other than Japan
Persons meeting condition (b) must provide written proof of the following:
- That they are living in a country other than Japan
- That they are married to a foreign national
- That their spouse (a foreign national) is living outside Japan
If an applicant is unable to provide written proof that he or she meets condition (a) or (b) and the clerk is unable to verify compliance using electronic data or other means, the PASS may be denied.
*Applicants’ residence certificate (for stays of five or more years) is subject to verification. For details on required documents, please check with your authorized sales office or agent.
If you are a Japanese national living in a foreign country:
a) be qualified to live permanently in that country; or
b) be married to a non-Japanese residing in a country other than Japan.
*Persons meeting conditions a or b above are required to fax us a copy of a) permanent resident visa -VEVO or b) marriage certificate.
These documents also need to be produced at the time of exchange in Japan. (if unsure, please contact us 03-9369-0358)
Resident visa – VEVO can apply at the following link: https://online.immi.gov.au/evo/firstParty?actionType=query
*Australian residents travelling on a Japanese passport are not allowed to purchase JR Hokkaido,
East, West or All Shikoku Rail passes. * In a rare case when travellers have dual passports (Japanese & Other), unless your valid non Japanese passport is stamped with “Temporary Visitor”, issuance of JR pass will be refused.
Note: JR pass is valid 3 months from date of issue. If application date is 3 months outside of the exchange date, We will accept the booking but only issue the exchange order within 3 months.
Note: Please enter name as shown on passport (Middle name must be enterd if you have)