1. Conducting Company: Hokkaido Access Network Co., Ltd.
Address: 2F Hokuto Building, 6-10-11 Odori-nishi, Chuo-ku, Sapporo-shi, Hokkaido
Hokkaido Governor-Registered Travel Agency (No. 2-485)
Terms & Conditions: http://www.access-n.jp/summer2018/common/pdf/en_yakkan.pdf
2. This tour is an agent-organized tour planned and operated by Hokkaido Access Network Co., Ltd. Please make sure to read the included English Tour Terms and Conditions before booking.
For questions, please contact Hokkaido Access Network at: Tel. 81-11-200-0506 (9:00 – 18:00) (English OK).
3. If the minimum number of participants (1) is not met by 4 days before the scheduled date, the tour on that date may be cancelled.
4. Please inform us of your accommodation and contact details for the day prior to the tour. If the tour is cancelled, or if notification becomes necessary for any reason, customers will be notified by the conducting company or their travel agent.
5. Be sure to print out and bring a copy of the reservation confirmation sheet, as it will be required to board. Participants who forget to bring the sheet may not be able to continue the tour.
6. Even if a customer has made a reservation but is not at the meeting place on time, the bus will still depart as scheduled. If a customer has missed the bus, they are responsible for making their own way to the destination. In this case, transportation expenses must be shouldered by the customer.
7. The bus will operate on time, but schedule changes or delays may occur depending on transportation circumstances, road conditions, weather conditions, or other reasons. Thank you for your understanding.
8. Stops will be made only at hotels which customers have requested for pick-up or drop-off.
9. If certain sites cannot be visited due to facility closure or other reason, alternate sightseeing spots may be visited instead.
Partial refunds will not be issued in such cases.
10. The tour may be cancelled depending on weather conditions, etc. In this case, a full refund will be issued. Please contact the agent that handled your tour booking within 7 days of the planned tour date. However, please note that if a customer is unable to attend the tour due to their own circumstances no refunds will be issued.
11. If operation is not expected to proceed as normal, the tour may be cancelled, the course may be altered, delays may occur, and destination(s) may be omitted. Refunds will not be issued in such cases. Also, the tour may have to use another transportation method, but the required expenses are to be shouldered by the customer. Furthermore, please understand that we will not be held responsible if due to unforeseen circumstances, customers were not able to make it to the airport arrival time or plane departure time.
12. The bus fare, Garinko-go II boarding charge, Asahiyama Zoo admission, and light lunch (sandwich) are included in the tour booking charge.
13. As bus seats are required even for infants up to 2 years old, a charge of JPY 3,000 is necessary. Please pay the tour conductor on site.
14. Though you are free to sit where you’d like, if all seats are full, we may ask you to take a specific seat.
15. Depending on the number of participants, the size of the transport vehicle may be different: a taxi, a taxi van, a minibus, a small- or medium-size bus, etc. All vehicles will be shared for the ride.
16. Children may not ride alone. They must be accompanied by an adult.
17. While there are no restrictions to luggage that can be stored in the trunk, large luggage that does not fit into the bus trunk cannot be loaded.
18. Stops will be made, but customers on this plan may not board or disembark.
19. [Sapporo City Pick-up Hotels & Departure Times]
*Please wait at the designated location 10 minutes prior to the departure time.
*The bus will stop and pick up participants at each hotel. There may be changes to the departure times due to road conditions.
Bus Name: “Hokkaido Resort Liner 1-Day Bus Tour: Garinko-go II Icebreaker Sunset Cruise & Asahiyama Zoo”
ANA Crowne Plaza Hotel Sapporo – near 1F escalator / 8:00 departure
Sapporo View Hotel Odori Park – hotel lobby / 8:10 departure
Sapporo Excel Hotel Tokyu – hotel lobby / 8:20 departure
20. [Sapporo City Drop-off Hotels]
Sapporo Excel Hotel Tokyu, ANA Crowne Plaza Hotel Sapporo, and Sapporo View Hotel Odori Park
*The list of hotels is in no particular order and does not reflect the order of stops.
21. [Bus Company] Hokumon Bus Co., Ltd.
22. As the drift ice is a natural phenomenon, it may not always be seen. Also, please be aware that if there is no drift ice, the cruise will be for sightseeing only.
About Alternate Itineraries and Refunds in case of Garinko-go Icebreaker Cruise Cancellation
(1) If participants boarded the icebreaker ship but there is no drift ice: participants will be given a small present.
(2) If the tour reaches Monbetsu but the Garinko-go cruise is cancelled: participants will be given the present noted for (1) above, and refunds will be issued on site by the tour conductor (JPY 1,700 for participants 12 years of age and older, JPY 800 for participants 3-11 years old).
As an alternate itinerary, the tour will head to the Okhotsk Sea Ice Museum of Hokkaido, Giza.
(3) If the tour cannot proceed to Monbetsu due to road or weather conditions and Garinko-go cruise is cancelled: Refunds will be issued on site by the tour conductor (JPY 2,700 for participants 12 years of age and older, JPY 1,350 for participants 3-11 years old).
As an alternate itinerary, the tour will head to the Sounkyo Ice Waterfall Festival.
23. Please note that participants may have to change buses at Monbetsu.
24. Participants will ride the same bus as Japanese participants.
The tour conductor only offers support in Japanese. Please be advised that a Japanese-speaking bus guide offering information on sightseeing locations will not be accompanying this tour.
25. Please note that the time allotted for Asahiyama Zoo may be changed due to road conditions, etc. Due to changes in time, participants may be unable to see events such as ‘Mogu-Mogu Time,’ etc. Thank you for your understanding.
